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Avaya 132-S-712.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Interfaces | 15% | - CTI and third-party application interfaces - Integration with Avaya Aura and contact center platforms - Data import/export and reporting integration |
| Topic 2: Dialing Strategy & Campaign Design | 20% | - Call blending and agent resource utilization - Compliance and regulatory requirements - Campaign configuration and management - Predictive, progressive, preview dialing modes |
| Topic 3: Security & Operational Considerations | 10% | - Access control and user management - Backup, recovery and disaster recovery planning - System security and data protection |
| Topic 4: Proactive Contact Architecture & Components | 30% | - Network and communication protocols - System overview and functional modules - Server and software components - Database and storage design |
| Topic 5: Solution Design & Sizing | 25% | - Capacity planning and call volume modeling - High availability and redundancy design - Hardware and software sizing guidelines - Scalability and future expansion |
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